Privacy Policy

Last Updated: December 20, 2025

1. Introduction

IslandWave Lottery ("we," "us," or "our") is committed to protecting the privacy and security of our players' personal information. As a licensed lottery operator in Prince Edward Island, Canada, we adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial gaming regulations. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (IslandWaveLottery.ca) and use our services.

2. Information We Collect

We collect personal information necessary to provide our services, verify your identity, and ensure compliance with the law. This includes:

• Personal Identification Information: Full name, date of birth, residential address, email address, and phone number. This is strictly required to verify you are a resident of Prince Edward Island and aged 19 or older.
• Financial Information: Payment card details, bank account information for withdrawals, and transaction history. Note that we do not store full credit card numbers on our servers; they are processed by secure third-party payment gateways.
• Technical Data: IP address, browser type, operating system, device information, and geolocation data to ensure you are accessing the service from a permitted jurisdiction.
• Usage Data: Information about how you use our website, including pages visited, time spent, and lottery draw preferences.

3. How We Use Your Information

We use the collected data for specific, limited purposes:

• To verify your identity and age (19+) in compliance with PEI gaming laws.
• To process ticket purchases and facilitate the payment of winnings.
• To provide customer support and respond to your inquiries.
• To detect and prevent fraud, money laundering, and unauthorized access.
• To promote responsible gaming and implement self-exclusion limits if requested.
• To send you service updates, draw results, and promotional communications (only with your explicit consent).

4. Disclosure of Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Regulatory Authorities: We are required to share data with provincial and federal gaming regulators, including the Prince Edward Island Lotteries Commission, for audit and compliance purposes.

Service Providers: We employ trusted third-party companies to facilitate our service (e.g., payment processors, ID verification services, email delivery). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Security

The security of your data is paramount. We implement advanced security measures, including SSL encryption, firewalls, and secure server infrastructure, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to personal data is strictly limited to authorized personnel who require it to perform their job duties.

6. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax and gaming laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Rights

Residents of Canada have specific rights regarding their personal data. You have the right to:

• Request access to the personal data we hold about you.
• Request correction of any incomplete or inaccurate data.
• Request deletion of your personal data, subject to legal retention requirements (e.g., transaction records must be kept for audit).
• Withdraw your consent for marketing communications at any time.

8. Responsible Gaming

In the interest of player protection, we may analyze your gameplay data to identify patterns indicative of problem gambling. If we identify such patterns, we may contact you to provide information on responsible gaming resources or temporarily restrict your account in accordance with our Responsible Play policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer: